Refund policy

New customer trials:

New customers can enjoy a 14 night trial of our seasonal formula. Customers may return the package within this window without charge. The return cost is the responsibility of the customer. To reduce the likelihood of trial fraud, we reserve the right to pre-authorise the full seasonal charge before the package is shipped. This does not affect your free trial & if a pre-authorisation takes place, the full amount will be returned to you at the end of the trial if the package is returned. If the package is kept, the full charge of £65.00 will be made on the 15th day (the day after the end of the trial).

Due to the handmade nature of our products & for health and hygiene reasons, products can only be returned if they are sealed and unopened. Opened product cannot be returned.

To start a trial return, you can contact us at hello@nothingnasty.co.uk. We’ll pause your ledger place immediately & send you instructions on how and where to send your package. You then have 14 days to return the package to us. The full contents (excluding the sample vial) MUST be returned for the return to be accepted. The full size bottle MUST have its security seal intact for the return to be accepted. Return costs are the responsibility of the buyer. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at hello@nothingnasty.co.uk.

Existing ledger members:

Existing ledger members may cancel at anytime. As our seasonal batch is handmade specifically for the number of active members, ledger members must cancel at least 14 days prior to the next release. Once a current season package has been shipped, it cannot be returned due to the handmade nature of the product & for hygiene reasons.

Damages and issues: 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Requests sent to us more than 3 days after the delivery date will be refused.

Refunds:

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. Refunds normally appear back in your account within 5-7 working days.